Policies

Help us make Christmas count for local families

We’re delighted to be taking part again in The Big Give Christmas Challenge, running 1–8 December 2026.

The Christmas Challenge is a wonderful opportunity to help us reach even more families. Between midday on 1 December and midday on 8 December, your donation could be doubled, meaning your generosity can go twice as far in supporting local families.

Our Policies

We are committed to providing a safe and supportive service for all the families and individuals we work with. Our policies set out how we operate, what you can expect from us, and the standards we follow to make sure our work is ethical, inclusive, and transparent.

These policies help guide our staff, volunteers, and trustees in their roles, and ensure that we meet our legal and safeguarding responsibilities. They also reflect our values and our commitment to treating everyone with dignity, fairness, and care.

You can find some of our key policies listed below. If you would like more information, or need a copy in a different format, please get in touch.

Safeguarding and Protecting Children

Safeguarding and Protecting Adults

Safeguarding Code of Conduct

Whistleblowing 

Equity, Equality, Diversity and Inclusion

GDPR and Confidentiality

Compliments, Concerns and Complaints

Looking After Children in the Absence of Parents

Guidance for the Safe Handling of Babies and Children

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